FAQ
Q: Do you ship to my country?
A: Yes. We proudly ship worldwide! Better yet, our tracked shipping is always 100% free of charge, with no minimum purchase!
We’ve shipped to over 200+ countries and we love adding more to the list!
Q: How long does shipping take? When will I receive my order?
A: It all depends on your country! Find your region and estimated delivery time in the table below.
Delivery Estimate
United States
Canada
United Kingdom
Australia
New Zealand
7 - 21 Days
All other countries
14 - 35 Days
Tracking numbers are sent by email in 2-5 days after you place your order.
We strive to ship all items on-time, however, in rare cases, it can take longer. Any orders not received within 8 weeks automatically qualify for full-refund or reship.
Q: My order has been dispatched, can I track it?
A: Once your order has been shipped, you’ll receive a tracking number and tracking link via email. Note, it can take up to 7 days for shipping activity to update.
Have your tracking number on hand? You can track your shipping status in www.17track.net
Q: Do you offer a guarantee? Can I return my items?
A: Of course. We offer an extended 90 days guarantee!
If you aren’t 100% satisfied with your items, or received faulty goods, simply email our customer support team at support@whiztem.com. Please include the email address associated with the order and describe the issue, including photos if possible. We always aim to respond in 3 days or less!
Q: Can I change or cancel my order?
A: Sure! You can cancel, or change your order within 3 hours of confirmation. Please contact us with your name and order number at: support@whiztem.com.
3 hours after you place your order, we won’t be able to make any changes or cancel it.
Q: What methods of payment do you accept?
A: We accept ALL major credit cards, PayPal, and Apple Pay.
All payments are securely processed with 128-bit encryption - nice!
Q: Do I need to pay import duties?
A: No, you do not.
Still have a question? No problem!
Email us: support@whiztem.com